Q: What is your return policy?
Our Return Policy at 1001Shops LLC. is simple. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (except the shipping cost) within 30 days. With 1001Shops LLC's return policy there are no special catches or exceptions. All we ask is that you call us within 3 days and send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
Q: Is your shipment is Free of charge?
Yes, the shipment is FREE in continental USA, except the shipment to Alaska
Q: Which payment methods do you accept?
We accept PayPal, Visa, Master Card, Maestro and American Express. PayPal is a great option for international buyers since this way you can easily pay with a foreign credit card in case you have issues paying directly.
Q: Do you accept orders from countries other than U.S.?
Yes, we do. We ship We ship our products to the U.K., most continental European countries, Canada, Australia, New Zealand, Mexico, South America, Turkey, Tunisia, Israel, Japan, South Korea, China, Singapore, and many other countries.
Q: Do I have to pay a sales tax?
Unless you’re making your order from Michigan you do not have to pay a tax on your purchase. As mandated by US tax code, a 6% tax will apply for all Michigan buyers.
Q: How do I know when my item will be shipped after I place my order?
We are shipping our merchandise within 1-2 working days.
It will contain shipping information and expected day of shipment.
Q: I did not receive a Confirmation email, what should I do?
Contact us either through the life-chat, email (sales@1001Shops.com ), or call us at 888-521-1001
Q: Are all of music boxes and glass you sell authentic and actually made in Venice?
Yes. All the items we sell are handmade in Italy and are received directly from Italy. All of them come with a certificate of authenticity. Still we do carry items that are not Italian made and they are specifically stated to be so. You can find them in separate category with country of origin in description.
Q: Do items ever go on sale?
Yes. We occasionally have different sales campaigns that you can find on our social media pages. There you can get coupons that will help you to find great deals!
Q: Can I mail in my order details, place the order by check, money order, cashier's check?
Absolutely. Call us at 888-521-1001 and we will walk you through the process and help you to make your purchase offline.
Please do not hesitate to contact us with any other questions, comments or concerns you might have.